Service Advisor

3 weeks ago


Stamford, Connecticut, United States Volkswagen of Stamford Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Volkswagen of Stamford. As a Service Advisor, you will be the first point of contact for our customers and will be responsible for providing exceptional service and ensuring their experience is positive and memorable.

Key Responsibilities
  • Oversee the flow of the drive lane to ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
Requirements
  • High school diploma or equivalent required.
  • Excellent customer service skills and a positive, friendly attitude.
  • Basic computer skills and ability to learn new technology.
  • Excellent oral and written communication skills.
  • Team player with a valid driver's license.
What We Offer
  • Competitive wages and benefits package.
  • Opportunities for career advancement and professional growth.
  • A clean and professional work environment.
  • State-of-the-art facility with cutting-edge technology.

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