Automotive Service Advisor

3 days ago


Stamford, Connecticut, United States Balise Auto Full time

Job Title: Automotive Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Balise Auto. As a key member of our service department, you will be responsible for providing exceptional guest experiences from the initial meet and greet to the final delivery of the vehicle.

Responsibilities:

* Perform an active meet and greet and write-up with clear communication and expectations
* Utilize tools provided to perform job duties at the highest level possible and enhance the guest experience
* Review the Vehicle Diagnosis & Multi Point Inspection with strict adherence to the Balise Group Service Selling & Customer Handling System
* Determine and recommend needed maintenance based on age, mileage, and history of the vehicle
* Prepare a complete and accurate estimate of cost for labor and parts
* Monitor the progress of each vehicle throughout the day and update customers as needed
* Verify that the final invoice reconciles with the work performed on the repair order
* Explain all completed work and charges to customers
* Understand that the business is built on customer satisfaction and commit to guaranteeing customer satisfaction is maintained at the highest level

Benefits:

* Competitive compensation paid weekly
* Health, prescription, dental, vision, life, and disability insurance
* 401(k) with company match
* Flexible healthcare spending accounts
* Paid Time-Off available the month you come onboard
* Paid Holidays and closed on Sundays
* Employee discounts on vehicles, parts, service, insurance, and car washes

Environmental & Physical Requirements:

* While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear
* While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds

Qualifications:

* This position requires excellent communication skills and a high customer service orientation performed with an unbridled sense of urgency and enthusiasm
* Candidate must be reliable and dependable
* At least one year of related experience with a high CSI and Sales history is preferred
* CDK DMS experience is preferred but not required
* A current valid driver's license and insurability rating is required
* Strong negotiation, communication skills, and high emotional intelligence
* Ability to work in a fast-paced environment
* Manufacturer experience preferred but not required

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity to join our team at Balise Auto.



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