Client Training Specialist
3 weeks ago
The Client Trainer is a key member of the RealPage team, responsible for creating and delivering engaging learning experiences for our clients. This role involves designing and developing training content, as well as delivering customer training directly to clients across various platforms.
Key Responsibilities- Deliver Exceptional Training Experiences: Design and deliver webinars, in-person training sessions, and other learning experiences that meet the needs of our clients.
- Develop Product Knowledge: Demonstrate a deep understanding of RealPage products and services, and effectively communicate their benefits to clients.
- Collaborate with Cross-Functional Teams: Work closely with Implementations, Account Management, and Support teams to manage incoming requests for training and prioritize work queues.
- Identify Client Needs: Evaluate client business requirements and coordinate training to meet their expectations.
- Create Customized Training Content: Develop new training materials and customized content as client needs evolve and change.
- Measure Training Effectiveness: Evaluate the effectiveness of training activities and provide feedback to leadership to improve training programs.
- Experience: Five years of multifamily housing or training experience, with strong experience with OneSite preferred.
- Education: Bachelor's degree or equivalent combination of education and experience.
- Skills: Strong verbal, written, and interpersonal communication skills; proficient computer skills, including Microsoft Office Suite; basic knowledge of industry-standard webinar delivery platforms; strong organizational and time-management skills.
- Abilities: Ability to present complex information to a variety of audiences, ability to travel up to 50%, and ability to rapidly gain and effectively communicate product knowledge to customers.
- Knowledge of Property Management System Solutions: Familiarity with property management system solutions in addition to RealPage.
- Experience Creating Training Process Materials: Experience creating training process materials.
- Adequate Knowledge of Learning Management Software: Familiarity with learning management software.
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