Field Service Specialist for Production Equipment
7 days ago
We are seeking a dedicated Field Service Specialist for Production Equipment to join our team at Canon Solutions America, Inc. As a key member of our field service team, you will play a vital role in ensuring the smooth operation of our production equipment and providing exceptional customer service.
About the Role
This is a customer-facing position that requires strong technical skills, excellent communication abilities, and a commitment to delivering high-quality results. The ideal candidate will have experience working with production equipment, troubleshooting mechanical and software issues, and providing on-site maintenance and repair services.
Key Responsibilities:
- Diagnose and troubleshoot basic mechanical, software, network, and system failures using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Maintain a working knowledge of multiple product groups, including basic aspects of troubleshooting and diagnostics.
- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
About You:
To be successful in this role, you should possess:
- A high school diploma or equivalent, plus 1-2 years of related experience.
- A basic understanding of internet environments and the ability to complete an introductory period and PDIF (Printing and Digital Imaging Foundations) new-hire class.
- The ability to travel, with a valid driver's license and acceptable driving record.
- The capability to work in a 24/7 environment, performing shift work and on-call rotations.
- Security clearances required to enter customers' premises.
- The ability to lift 50 pounds and be active more than 50% of the time.
Benefits and Compensation:
As a valued member of our team, you can expect a competitive salary, ranging from $65,000 to $80,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and much more. A detailed list of our benefits and compensation package is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.
EEO Statement:
We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those related to COVID-19 vaccination and other measures.
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