Senior Field Support Specialist
1 month ago
We are seeking a highly skilled Field Service Technician II to join our team at Canon Solutions America, Inc. This role is responsible for providing technical support and maintenance services to our valued customers.
About the JobThis position requires a strong technical background, with experience in troubleshooting and repairing complex equipment. The ideal candidate will have excellent problem-solving skills, be able to work independently, and possess excellent communication skills.
Key Responsibilities- Diagnose and repair designated equipment to meet customer requirements
- Maintain working knowledge of multiple product groups, including basic aspects of troubleshooting and diagnostics
- Meet and exceed customer expectations by providing efficient, responsive, and accurate field/shop/on-site maintenance
- Properly maintain all technical information, Field Service Reports, Expense Reports, and company property assigned
To succeed in this role, you will need:
- A high school diploma or equivalent, plus 1-2 years of related experience
- A basic understanding of internet environments and the ability to complete an introductory period and a new-hire class
- The ability to travel, with a valid driver's license and acceptable driving record
- The capability to work in a 24/7 environment, performing shift work and on-call rotations
- Ability to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling)
We offer a competitive compensation package, including:
- $60,000 - $80,000 per year, depending on experience
- Medical, dental, and vision benefits
- 401(k) Savings Plan, discretionary profit sharing, and discretionary success sharing
- Discretionary educational assistance and recognition programs
- Vacation time and other benefits
Canon Solutions America, Inc. empowers companies to succeed by supplying market-leading enterprise, production, and large format printing solutions. Our professional service offerings help drive sustainability, nurture efficiency, and regulate costs through comprehensive digital and traditional printing and document management solutions.
We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
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