IT Support Specialist

1 month ago


Huntsville, Alabama, United States Progression, Inc. Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Progression, Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities
  • Install and configure desktops, laptops, and peripherals in various environments
  • Detect and diagnose software and hardware issues, and provide prompt solutions
  • Provide users with guidance and instruction on the use of desktop and laptop hardware and software
  • Analyze and assess customer service requests, and provide technical solutions
  • Conduct IT audits and prepare progress reports as required
  • Utilize trouble-ticketing software to manage tickets in a timely manner
  • Identify and document areas for process improvements
  • Communicate effectively with users via phone, email, or in person
  • Prepare equipment for reuse or surplus actions
  • Provide technical support for customers at remote locations as needed
  • Perform software and hardware upgrades and installations
Requirements
  • Active Top Secret clearance required
  • 2+ years of professional IT Support experience
  • Experience with Remedy Ticketing, Active Directory, and Desktop Support
  • Associates Degree required or 4 years of additional experience
  • Ability to lift up to 50lbs and perform physical tasks
What We Offer

Progression, Inc. is an equal opportunity and affirmative action employer. We are committed to administering all employment and personnel actions on the basis of merit and free of discrimination.



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