Oceanside Customer Engagement Specialist

3 weeks ago


Oceanside, California, United States PrideStaff Full time
PrideStaff's Mission: Consistently provide client experiences focused on what they value most. Our commitment to excellence drives us to deliver superior performance, and we're looking for like-minded professionals to join our team

Job Description: We're seeking a skilled Customer Service Representative to join our Oceanside, Vista, or San Marcos team As a key member of our client support team, you'll be responsible for providing exceptional customer experiences through proactive communication, issue resolution, and product knowledge expertise.

Key Responsibilities:
  1. Provide prompt and effective responses to customer inquiries via phone and email regarding order status, billing issues, product problems, and general client concerns.
  2. Maintain a high level of professionalism with clients, establish positive rapport, and ensure seamless communication throughout each interaction.
  3. Update customer information in the customer service database during and after each call or interaction.
  4. Collaborate with the management team to stay updated on product knowledge and informed of any changes in company policies.
  5. Cultivate strong relationships with clients, turning frustrated individuals into loyal customers and driving business growth.

Benefits:
  • A competitive salary range of $45,000 - $65,000 per year.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that fosters growth and success.


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