Hotel Guest Services Ambassador

3 weeks ago


Oceanside, California, United States Oceanside Marina Suites Full time

Job Description: Customer Service Liaison for Boutique Hotel

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We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Liaison at Oceanside Marina Suites. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and memorable.

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Responsibilities include:

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  • Welcoming and checking-in guests in a professional and friendly manner\
  • Resolving guest complaints and concerns in a timely and effective manner\
  • Maintaining accurate records and reports as required\
  • Providing excellent communication and interpersonal skills to ensure seamless guest interactions\
  • Collaborating with other departments to provide a cohesive and polished guest experience\
  • Staying up-to-date with company policies, procedures, and best practices\
  • Performing other duties as assigned by management\
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Requirements:

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  • High school diploma or equivalent required; college degree preferred\
  • Previous front desk or customer service experience an asset\
  • Excellent communication and interpersonal skills\
  • Able to work a flexible schedule, including weekends and holidays\
  • Possess a strong attention to detail and ability to multitask\
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About Us:

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Oceanside Marina Suites is a boutique hotel located in the heart of Oceanside, California. We offer a unique and personalized experience for our guests, with comfortable accommodations and exceptional service.

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Our Hotel:

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Oceanside Marina Suites features 50 rooms and suites, each equipped with modern amenities and stunning ocean views. Our hotel offers a range of services, including room service, fitness center, and business center.



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