Hotel Guest Services Ambassador
3 weeks ago
Job Description: Customer Service Liaison for Boutique Hotel
\We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Liaison at Oceanside Marina Suites. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and memorable.
\Responsibilities include:
\- \
- Welcoming and checking-in guests in a professional and friendly manner\
- Resolving guest complaints and concerns in a timely and effective manner\
- Maintaining accurate records and reports as required\
- Providing excellent communication and interpersonal skills to ensure seamless guest interactions\
- Collaborating with other departments to provide a cohesive and polished guest experience\
- Staying up-to-date with company policies, procedures, and best practices\
- Performing other duties as assigned by management\
- \
Requirements:
\- \
- High school diploma or equivalent required; college degree preferred\
- Previous front desk or customer service experience an asset\
- Excellent communication and interpersonal skills\
- Able to work a flexible schedule, including weekends and holidays\
- Possess a strong attention to detail and ability to multitask\
- \
About Us:
\Oceanside Marina Suites is a boutique hotel located in the heart of Oceanside, California. We offer a unique and personalized experience for our guests, with comfortable accommodations and exceptional service.
\Our Hotel:
\Oceanside Marina Suites features 50 rooms and suites, each equipped with modern amenities and stunning ocean views. Our hotel offers a range of services, including room service, fitness center, and business center.
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