Order Entry Coordinator
3 weeks ago
Job Overview
Aston Carter is seeking an experienced Order Entry Coordinator to join our team. As an Order Entry Coordinator, you will play a crucial role in creating, coordinating, and managing quotes and purchase orders within the assigned region.
About the Role
This position involves collaboration with various teams, including Order Entry Managers, Regional Sales Managers, customer service representatives, application engineers, and production teams. You will work closely with Architects, Lighting Designers, Electrical Distributors, Sales Rep Agencies, Regional Sales Managers, Inside Sales Manager, and End Users to provide exceptional customer service and product support.
Responsibilities
- Generate quotes for standard and custom modification lighting products in collaboration with the engineering team.
- Enter purchase orders received into the company MRP system.
- Serve as a liaison between Representatives, sales managers, and internal staff.
- Provide product pricing and availability information via phone and email to company sales representatives.
- Work with Sales Engineer and other departments to provide project documentation and support.
- Demonstrate a deep understanding of the functions, features, and benefits of Aston Carter's product offerings.
- Assist Sales with costing quotes to improve profitability requests, including calculating figures such as discounts, commission, percentages, and fractions.
- Analyze construction drawings and documentation to determine proper system functionality and costs.
- Manage and coordinate multiple projects simultaneously.
- Maintain effective communication with Inside Sales Manager and Regional Sales Managers to streamline the quoting and ordering process.
- Maintain and update the company MRP/CRM database.
- Support Representatives and Regional Sales Managers with solutions on customer application requests.
- Collaborate with Sales Engineer to assist with product specification and technical questions.
- Participate in meetings and training programs.
- Maintain open communications with clients regarding the status of quotes and released orders.
Requirements
- Proficiency in Microsoft Excel.
- Experience in order fulfillment, reporting, supply chain, order entry, data entry, and customer service.
- Knowledge of SAP and Microsoft Office.
- Customer service orientation.
What We Offer
- $55,000 - $65,000 per year.
- A supportive workplace with tenured staff, weekly ice cream socials, and annual team picnics and events.
- Ongoing training and professional development opportunities.
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