Customer Service Associate

5 months ago


Stony Point, United States VisionsHR Full time
Customer Service Associate

The Customer Service Associate is an entry-level position that will field general customer service calls/emails that come into the Inside Sales Department and work as a supporting member to the Inside Sales team. The CSA will report directly to the Inside Sales Manager and work in collaboration with the Inside Sales Coordinators, Inside Sales Manager, Regional Sales Managers, and Director of Sales. The CSA will handle Return Material Authorization requests, send Sales Order Acknowledgments to customers, send tracking numbers for shipped Sales Orders, process Sales team sample orders and Rep sample orders, field expedite requests, as well as assist in entering data and information into company MRP system. The CSA will also be required to attend daily Sales meetings.

Responsibilities:
  • Answer General Sales phone line regarding order status or warranty questions and either assist as needed or direct to Inside Sales Coordinator if outside of CSA responsibility.
  • Field RMA warranty requests and process/send RMA paperwork via email to LSI representatives or end-users.
  • Send Order Acknowledgements to LSI Representatives and/or end users.
  • Send Tracking Information to LSI Representatives and/or end users.
  • Assist Inside Sales Coordinators with maintaining company MRP/CRM database.
  • Attend daily sales meetings and training programs.
  • Provide excellent customer service to any customer or rep contacting LSI.
  • Enter and process sample fixture order for Regional Sales Managers and Sales Representatives.
  • Field and organize order expedite requests.
  • Process Quick Ship Orders

Skills Required:
  • Minimum 1-2 years experience in Customer Service field.
  • University/College degree an asset
  • Professional and outgoing.
  • Excellent telephone and email etiquette.
  • Excellent written and verbal communication skills.
  • Positive attitude.
  • Must be comfortable with using computer and Microsoft Office on a daily basis
  • Ability to work in a team environment.
  • Effective time management skills.
Benefits:
•Salary: competitive, commensurate with position, skill level and experience
•Company 401K Safe Harbor Plan: 3% (based on annual salary) safe harbor employer contribution into an account regardless of whether the employee contributes or not
•Medical / Insurance Contribution: 80%+ employer contribution, depending on plan
•Life insurance: employer-paid coverage of your annual salary up to a maximum of $50,000. Additional voluntary life insurance amounts are available.
•Other voluntary insurances available: Dental Insurance, Eye Care, FSA, Dependent Care Reimbursement, Short-Term Disability, Long-Term Disability, Accident, Critical Care, Legal Shield and IDShield.
•10 PTO (Vacation and Personal) Days (3 are needed for our December shutdown)
•10 paid Holidays annually
•7 paid Sick Days

Lighting Services Inc is a proud Equal Opportunity employer. Applicants must be currently authorized to work in the United States.
Excellent Benefits, Culture, and opportunity for growth

  • Stony Point, United States VisionsHR Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Service Associate to join our Inside Sales team. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and supporting the sales team in achieving their goals.Key ResponsibilitiesProvide timely and effective responses to...


  • West Point, United States Army & Air Force Exchange Service Full time

    Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exch Customer Service, Associate, Customer Experience, Service, Retail


  • Stony Point, United States VisionsHR Full time

    The Customer Service Associate role at VisionsHR is an entry-level position that requires a strong commitment to delivering exceptional customer service. As a key member of our Inside Sales team, you will be responsible for handling general customer inquiries, resolving issues, and providing timely support to our customers.Key Responsibilities:Answer...


  • South Point, Ohio, United States Sam's Club Full time

    Job Summary: We are seeking a friendly and customer-focused Retail Customer Service Associate to join our team at Sam's Club. As a key member of our front end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment. Key Responsibilities:...


  • West Point, United States Army & Air Force Exchange Service Full time

    Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exch Customer Experience, Associate, Supervisor, Experience


  • West Point, United States Army & Air Force Exchange Service Full time

    Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exch Customer Experience, Associate, Supervisor, Experience, Retail


  • Dana Point, California, United States Army Air Force Exchange Service Full time

    About This RoleAs a Food Service Associate with the Army Air Force Exchange Service, you will play a vital role in delivering a personalized customer experience. You will work under designated supervision to prepare and serve simple foods and beverages, operating kitchen equipment in a situation where set procedures are followed.Main Responsibilities:Prepare...

  • Sales Associate

    4 weeks ago


    High Point, North Carolina, United States Beautisa Full time

    We are seeking a highly motivated Sales Associate to join our team at Beautisa. As a Sales Associate, you will be responsible for providing exceptional customer service, showcasing our merchandise, and becoming a hair and wig specialist. Your primary duties will include operating a cash register, interacting with customers, and more. At Beautisa, we are...


  • Dana Point, California, United States Circle K Full time

    Customer Service Role at Circle KAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Key responsibilities include operating a cash register, performing multi-function operations of fuel consoles and lottery machines, and...


  • South Point, Ohio, United States UniFirst Full time

    Customer Service Representative Role at UniFirstAs a valued member of our team, you will play a crucial role in delivering exceptional customer experiences. Your responsibilities will include:Key Responsibilities:Handling customer inquiries and taking orders over the phone with professionalism and efficiencyPerforming data entry tasks with accuracy and...


  • High Point, North Carolina, United States Family Dollar Full time

    Customer Service Representative at Family DollarAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. Your primary goal is to ensure that every customer leaves the store satisfied with their shopping experience.Key Responsibilities:Greet customers and assist them with the selection of...


  • South Point, Ohio, United States UniFirst Full time

    Key Responsibilities:As a Customer Service Representative at UniFirst, you will handle telephone inquiries, take orders over the phone, perform data entry, provide inside support to sales representatives, help resolve customer issues, process credits and exchanges, and collect accounts receivables. You will also receive walk-in customers, show samples,...


  • High Point, North Carolina, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for:Providing Exceptional Customer ServiceAssisting customers with inquiries, complaints, and policy changesProcessing policy applications,...


  • Moss Point, Mississippi, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our store team, you will be responsible for delivering exceptional customer service to our customers. Your key responsibilities will include:Key Responsibilities:Providing assistance to customers with their selection of merchandiseCompleting cash register transactions accurately and...

  • Store Associate

    4 weeks ago


    Crown Point, Indiana, United States Aldi Inc. Full time

    Job Summary: As a Store Associate with ALDI, you will be responsible for providing exceptional customer service, processing customer purchases, and maintaining a clean and organized store environment.Key Responsibilities:Process customer purchases efficiently and accuratelyPerform general cleaning duties to maintain a clean and safe store environmentStock...


  • Stevens Point, United States The Store Full time

    Cashier/Customer Service Associate Do you love working with people? Then come join our team! We are looking for individuals who are enthusiastic, friendly, like helping people and can be available on nights and weekends. Part-time positions available at our Stevens Point, WI locations with flexible scheduling. Starting at $13.00/hour. What's this job? ...


  • West Point, New York, United States Army & Air Force Exchange Service Full time

    Key Responsibilities: Drive customer satisfaction through proactive and customer-focused behaviors and actions.Customer Needs Evaluation: Actively evaluate customers' needs by listening and providing solutions to maximize customer satisfaction.Service Excellence: Make recommendations to enhance the customer experience and promote a positive service...

  • Sales Associate

    4 weeks ago


    Stony Brook, New York, United States Chico's Full time

    Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting a customer and product-focused sales culture, and maintaining a great store experience.Key Responsibilities:Meet and exceed sales goals by...


  • High Point, North Carolina, United States Walgreens Full time

    Customer Service Associate Role at WalgreensAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service. Additionally, you will recommend...


  • Central Point, Oregon, United States Albertsons Full time

    Key Responsibilities:Provide exceptional customer service and create a welcoming environment for valued customers.Interact with customers in various capacities, including bagging groceries, arranging flowers, and assisting with other tasks.Support fellow associates and contribute to a positive team dynamic.Embody a passion for delivering high-quality service...