Guest Experience Specialist
3 weeks ago
We are seeking a skilled Guest Experience Specialist to join our team at the Fairfield Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities:- Greet and welcome guests in a unique and personable way.
- Manage guest check-in and check-out processes.
- Respond to guest inquiries and resolve any issues that may arise.
- Promote our brand loyalty program and provide recognition and benefits to our valued guests.
- Anticipate and meet guests' needs in a timely and efficient manner.
- Collaborate with other team members to ensure seamless guest experiences.
- High School Graduate or GED required.
- Knowledge of front desk operations and procedures, guest services, and hotel services.
- Proficiently speak, read, write, and comprehend the English language.
- Able to work independently and desire to participate as part of a team.
- Possess proficient computer skills, including knowledge of MS Office products.
- PTO with immediate accrual.
- Access to 50% of wages prior to payday.
- Discount program for car rentals, travel, entertainment, etc.
- Hotel Discounts Worldwide.
- Health Insurance.
- Dental Insurance.
- Vision Insurance.
- Basic Life/AD&D and Supplemental Life Insurance.
- Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal.
- Employer Sponsored Long-Term Disability Coverage.
- 401(k) with immediate match.
- Double Time for Holidays Worked.
- Health Savings Account.
- Employee Assistance Program (EAP).
- Dependent Care FSA.
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