Guest Experience Specialist

3 weeks ago


Sioux Falls, South Dakota, United States Fairfield Inn Full time
About the Job

We are seeking a skilled Guest Experience Specialist to join our team at the Fairfield Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:
  • Greet and welcome guests in a unique and personable way.
  • Manage guest check-in and check-out processes.
  • Respond to guest inquiries and resolve any issues that may arise.
  • Promote our brand loyalty program and provide recognition and benefits to our valued guests.
  • Anticipate and meet guests' needs in a timely and efficient manner.
  • Collaborate with other team members to ensure seamless guest experiences.
Requirements:
  • High School Graduate or GED required.
  • Knowledge of front desk operations and procedures, guest services, and hotel services.
  • Proficiently speak, read, write, and comprehend the English language.
  • Able to work independently and desire to participate as part of a team.
  • Possess proficient computer skills, including knowledge of MS Office products.
Benefits:
  • PTO with immediate accrual.
  • Access to 50% of wages prior to payday.
  • Discount program for car rentals, travel, entertainment, etc.
  • Hotel Discounts Worldwide.
  • Health Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Basic Life/AD&D and Supplemental Life Insurance.
  • Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal.
  • Employer Sponsored Long-Term Disability Coverage.
  • 401(k) with immediate match.
  • Double Time for Holidays Worked.
  • Health Savings Account.
  • Employee Assistance Program (EAP).
  • Dependent Care FSA.


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