Front Desk Customer Experience Specialist

3 weeks ago


Sioux Falls, South Dakota, United States Planet Fitness, Inc. Full time

We are seeking a highly skilled and dedicated Front Desk Customer Experience Specialist to join our team at Planet Fitness, Inc. As an Overnight Closer, you will be responsible for creating a positive member experience by providing superior customer service to our members, prospective members, and guests.

The estimated salary for this position is $42,500-$58,000 per year, depending on location and experience. This figure reflects the importance of delivering exceptional customer service during late-night hours.

Company Overview:

Planet Fitness, Inc. is a rapidly growing fitness chain with a mission to provide a Judgement-Free Zone for our members. We are committed to delivering a superior member experience through our state-of-the-art facilities, innovative equipment, and exceptional customer service.

Required Skills and Qualifications:

To be successful in this role, you must possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience in a fast-paced environment
  • Ability to work varied shifts, including nights and weekends
  • Strong communication and problem-solving skills

Benefits:

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.


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