Clinical Lab Customer Service Associate

2 weeks ago


Newton Lower Falls, United States Mass General Brigham Full time
Job Title: Clinical Lab Customer Service Associate

Salary: $50,000 - $65,000 per year (based on location and experience)

About the Job:

We are seeking a highly motivated and organized individual to join our clinical laboratory team as a Clinical Lab Customer Service Associate. In this role, you will provide exceptional support to clients by communicating test results and specimen information via telephone, ensuring timely and accurate communication.

Responsibilities:

  • Communicate test results and specimen information to clients in a clear and concise manner
  • Resolve client inquiries and issues in a professional and courteous manner
  • Maintain accurate records of client interactions and update database as necessary
  • Collaborate with laboratory staff to ensure efficient and effective communication of test results and specimen information
  • Adapt to changing priorities and workloads while maintaining a high level of quality and productivity

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Minimum 2 years of experience in a customer-facing role, preferably in a healthcare setting
  • Excellent communication and problem-solving skills
  • Able to work independently and collaboratively as part of a team
  • Familiarity with medical terminology and laboratory procedures

About Us:

Mass General Brigham is a leading healthcare system dedicated to delivering high-quality patient care and innovative research. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation and benefits package.



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