Clinical Lab Customer Service Associate
2 weeks ago
Salary: $50,000 - $65,000 per year (based on location and experience)
About the Job:
We are seeking a highly motivated and organized individual to join our clinical laboratory team as a Clinical Lab Customer Service Associate. In this role, you will provide exceptional support to clients by communicating test results and specimen information via telephone, ensuring timely and accurate communication.
Responsibilities:
- Communicate test results and specimen information to clients in a clear and concise manner
- Resolve client inquiries and issues in a professional and courteous manner
- Maintain accurate records of client interactions and update database as necessary
- Collaborate with laboratory staff to ensure efficient and effective communication of test results and specimen information
- Adapt to changing priorities and workloads while maintaining a high level of quality and productivity
Requirements:
- Bachelor's degree in a related field or equivalent experience
- Minimum 2 years of experience in a customer-facing role, preferably in a healthcare setting
- Excellent communication and problem-solving skills
- Able to work independently and collaboratively as part of a team
- Familiarity with medical terminology and laboratory procedures
About Us:
Mass General Brigham is a leading healthcare system dedicated to delivering high-quality patient care and innovative research. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation and benefits package.
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