Lab Client Support Specialist

3 days ago


Newton Lower Falls, United States Mass General Brigham Full time
Job Title: Lab Client Support Specialist

Salary: $45,000 - $60,000 per year (based on location and experience)

About the Job:

We are seeking a highly skilled and detail-oriented individual to join our laboratory team as a Lab Client Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to clients via telephone, ensuring timely and accurate communication of test results and specimen information.

Responsibilities:

  • Respond to client inquiries and resolve issues in a professional and courteous manner
  • Communicate test results and specimen information to clients in a clear and concise manner
  • Maintain accurate records of client interactions and update database as necessary
  • Collaborate with laboratory staff to ensure efficient and effective communication of test results and specimen information
  • Adapt to changing priorities and workloads while maintaining a high level of quality and productivity

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Minimum 2 years of experience in a customer-facing role, preferably in a healthcare setting
  • Excellent communication and problem-solving skills
  • Able to work independently and collaboratively as part of a team
  • Familiarity with medical terminology and laboratory procedures

About Us:

Mass General Brigham is a leading healthcare system dedicated to delivering high-quality patient care and innovative research. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation and benefits package.



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