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Specialty Healthcare Coordinator

2 months ago

Poway California, United States PDS Health Full time
About the Role

We are seeking a highly skilled and motivated Specialty Healthcare Coordinator to join our team at PDS Health. As a Specialty Healthcare Coordinator, you will play a critical role in partnering with our supported Specialists to gain a financial commitment from patients to start diagnosed treatment.

Key Responsibilities
  • Partner with Specialists to gain a financial commitment from patients to start diagnosed treatment.
  • Demonstrate an understanding of financial options to support specialty case acceptance and educate patients on treatment choices.
  • Overcome common patient objections and proactively manage Specialists' schedules to ensure they are full, staggered, balanced, and productive.
  • Act as a liaison for the office and specialty teams, facilitating communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care.
  • Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget.
  • Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment.
  • Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment.
  • Active participant in daily morning huddles, monthly team meetings, and any other meetings as required.
  • Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care.
  • Demonstrate stewardship of the PDS Brand, making decisions consistent with the PDS Brand framework.
  • Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care.
  • Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
  • Ensures Compliance with Company policies, as well as State, Federal, and other regulatory bodies.
Requirements
  • High School Diploma or general education degree (GED).
  • Travel might be required between offices.
  • Preferred: Prior course work or on-the-job training in the fields of dentistry, insurance, or business.
Benefits
  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition Reimbursement.
  • 401K.
  • Paid time to volunteer in your local community.