Medical Office Coordinator
4 days ago
The Patient Service Representative is the primary point of contact for patients and families at Palomar Health Medical Group. This role requires a high level of customer service, communication, and organizational skills to ensure a smooth patient experience.
Key Responsibilities- Greet and check in patients, answer phones, and document patient information
- Schedule appointments, verify insurance information, and collect co-payments
- Prepare and file patient forms, manage medical records, and maintain a clean and organized workspace
- Provide excellent customer service, respond to patient inquiries, and resolve issues in a timely manner
- Collaborate with healthcare providers, staff, and vendors to ensure seamless patient care
- High school diploma or equivalent required; one year of customer service experience preferred
- Working knowledge of insurance, patient benefits, and third-party requirements
- Excellent communication, organizational, and problem-solving skills
- Ability to work in a fast-paced environment, prioritize tasks, and maintain a high level of productivity
Palomar Health Medical Group is an equal opportunity employer and does not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status, or any other characteristic protected by law.
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