Dental Office Coordinator

4 days ago

Poway, California, United States PDS Health Full time
Job Title: Receptionist

We are seeking a highly skilled and organized Receptionist to join our team at PDS Health. As a Receptionist, you will be the first point of contact for patients and guests, providing a warm and welcoming experience.

Key Responsibilities:
  • Model company culture and values by providing exceptional customer service and ensuring a smooth patient experience.
  • Support the patient registration process by verifying patient information and ensuring accurate account records.
  • Schedule appointments and manage patient flow to ensure efficient use of time.
  • Communicate effectively with patients, guests, and healthcare providers to ensure seamless interactions.
  • Manage front office tasks, including answering phones, handling correspondence, and maintaining accurate records.
  • Post payments and manage patient accounts in accordance with company policies.
  • Stay up-to-date on practice management system knowledge and ensure accurate patient registration and e-check-in processes.
  • Participate in daily morning huddles, team meetings, and other required meetings to stay informed and contribute to team goals.
  • Understand business imperatives and how the role impacts metrics, making decisions consistent with company policies.
  • Support patient education on the Mouth-Body Connection and maintain a thorough understanding of company policies and regulatory requirements.
  • Ensure compliance with company policies, state, and federal regulations, and maintain a professional appearance and demeanor.
Qualifications:
  • High School Diploma or equivalent.
Preferred Qualifications:
  • Prior experience in dentistry, insurance, or business.
Knowledge, Skills, and Abilities:
  • Knowledge of office practices, technology applications, and patient insurances.
  • Results-oriented with a focus on patient satisfaction and operational efficiency.
  • Patient advocate with excellent communication and interpersonal skills.
  • Process-focused operator with attention to detail and ability to manage multiple tasks.
  • Financial acumen with understanding of profit drivers and ability to manage metrics.
  • Influencer with active listening and observation skills.
  • Self-motivated and reliable individual with ability to work independently and as part of a team.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to maintain confidentiality and handle sensitive patient information.
  • Organized and detail-oriented individual with ability to work in a fast-paced environment.
Benefits:
  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition reimbursement.
  • 401K.
  • Paid time to volunteer in the local community.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

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