Senior IT Support Specialist
3 days ago
Job Summary:
Touro University New York is seeking a highly skilled and experienced Senior IT Support Technician to join our team. The successful candidate will be responsible for providing advanced technical support to students, faculty, and staff, as well as troubleshooting and resolving complex technical issues.
Key Responsibilities:
- Provide technical support to students, faculty, and staff via phone, email, and in-person
- Troubleshoot and resolve complex technical issues, including hardware and software problems
- Collaborate with the IT team to identify and resolve technical issues
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Bachelor's degree in Information Technology or related field
- Minimum of 3-5 years of experience in IT support
- Strong technical skills, including knowledge of Windows and Mac operating systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications:
- Experience with virtual meeting software, such as Zoom and Teams
- Knowledge of audio-visual equipment and networking fundamentals
- Experience with IT service management tools, such as ServiceNow
Working Conditions:
The successful candidate will work in a dynamic and fast-paced environment, with a focus on providing excellent customer service and technical support. The ideal candidate will be able to work independently and as part of a team, with a strong attention to detail and a commitment to delivering high-quality results.
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