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Customer Service Representative

2 months ago

Victorville, California, United States Victorville Admin Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Victorville Admin. As a key member of our team, you will be responsible for providing exceptional customer service to our patients and clients, ensuring a positive and efficient experience.

Key Responsibilities
  • Customer Service: Respond to patient inquiries, resolve issues, and provide information on our services and policies.
  • Appointment Scheduling: Schedule patient appointments, manage waitlists, and ensure timely and efficient scheduling.
  • Communication: Communicate effectively with patients, staff, and external partners to ensure seamless service delivery.
  • Problem-Solving: Identify and resolve customer complaints, escalating issues as necessary to ensure customer satisfaction.
  • Team Collaboration: Work collaboratively with our healthcare team to ensure seamless service delivery and achieve our goals.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of customer service experience in a healthcare setting preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development.
  • Collaborative Team: A collaborative and supportive team environment.