Residential Specialist I

3 days ago

Ada, United States The Chickasaw Nation Full time

We are currently looking for a Full Time Residential Specialist I to join our Shelter Services Program Team team located at the 2016 TE ATA DRIVE.

Summary:
This position is located within Chickasaw Nation Department of Family Services Residential Services Division with primary duty station at the Violence Prevention Services facility. The purpose of this position is to serve in a supportive trauma-informed capacity and provide guidance and services to residents within the Residential Services Division domestic violence shelter during assigned hours. Responsible to assist in maintaining the safety and security of the residents and the facility during assigned hours. Participates in processes that involve a wide range of daily living activities for residents including food service, hygiene, recreation, education and related community living chores. Residential Specialist I may be responsible to accurately document all proceedings through appropriate recordkeeping in the electronic record system. This position may also involve some cross-training with other Residential Services Division teams.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Manages and orders office inventory, equipment, uniforms and other operational supplies
* Maintains files, logs, and records
* Maintains spreadsheets and databases and inputs data entry
* Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
* Calculates and safely administers all prescribed medications according to nursing standards and facility policy and protocols
* May attend relevant national, regional and local meetings
* Attends both mandatory in-service trainings and related conferences and shares content of educational programs attended with team
* Ensures key elements of facility and resident security and safety during assigned shifts
- Keeps all program keys in your possession at all times
- Performs periodic checks throughout the premises
- Keeps all rooms not being used locked
* Provide crisis intervention and referral information for incoming phone calls
* Notifies supervisor for any inventory issues or necessary maintenance and repairs
* Transports Chickasaw citizens and other First Americans to and from appointments, meetings, and activities as needed
* All other duties as assigned

Competencies:
Essential:
* Ability to practice appropriate boundaries with clients
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Maintains strict confidentiality in all matters
* Ability to handle difficult customers and situations
* Good driving record and be insurable by the Chickasaw Nation
* Operate standard and automatic vehicles
* Must be detail-oriented
* Must be self-motivated
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Understand Native American culture and tribal programs
* Ability to relate with youth, parents and training partners
* Empathetic understanding of common social problems
* Knowledge of general office budgeting practices
* Knowledge of Indian Child Welfare Act or Statues
* Knowledge of cycle of abuse domestic, substance, mental, etc
* Must be friendly with an outgoing personality
* Define problems, collect data and establish facts
* Establishes professional working relationships
* Builds effective working relationships
* Organizational and time-management
* Ability to plan, organize and follow through on assignments
* Communicates verbally with team, departments, guests and management
* Keeps written records
* Prepares role specific reports

Skills:
Essential:
* Basic Computer skills
* Must be able to operate related office equipment

Experience:

Nonessential:
* No prior experience required.

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Must be over 21 years old
* Pass general background check
* Standard Driver's License

Working Conditions:
Essential:
* Team-oriented
* Residential setting
* Potentially dangerous situations
* De-escalate argumentative, hostile or similar situations
* May be required to assist individuals who are emotionally disturbed
* Effective work relationships inside and outside organization
* Interacts with patients in difficult and/or emergency situations
* Pass pre-employment drug test
* Sometimes bend, kneel, stoop, push, reach
* Able to drive assigned vehicle types
* Female applicants only due to workplace setting
* Sometimes lift and or carry up to 25 lbs
* Moderately strenuous work
* May work rotating shifts
* Travels up to 25%

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