Technical Customer Service Leader
3 weeks ago
Job Title: Technical Customer Service Leader
Location: Washington, MO
Estimated Salary: $122,888 - $187,850
The Technical Customer Service Leader plays a crucial role in overseeing the installation and field testing of Power Transformers (PT). This includes addressing and resolving warranty claims, providing full responses to requests for spare parts for Power & Distribution Transformers (DT), and enforcing internal and external policies and procedures.
This position interacts with customers regarding PT & DT warranty claims, service, or parts questions and requests. Additionally, it continuously monitors the performance of external contractors during and after designated services to ensure customer satisfaction and contractual compliance.
Key Responsibilities:
- Safety First Approach: Handling every project with a prioritization on safety.
- Installations / Inspections:
- Coordinate the receiving, installing, assembling, and testing of power transformers in the field.
- Review specifications to determine technical requirements and define the scope of work.
- Conduct discussions with the customer to clearly establish their requirements.
- Obtain advice and assistance from other departments as appropriate.
- Engagement with Customers and Contractors:
- Conduct meetings between customers, contractors, and WEG colleagues as required.
- Coordinate with the factory and OEMs for the commissioning of special devices.
- Participate in project updates with factory PMs, customers, and contractors.
- Documentation Compliance:
- Contract installations on or below budget.
- Document fully and promptly report when a project goes over budget.
- Update all records pertaining to each field installation and/or inspection.
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