Operations Specialist

3 weeks ago

Grapevine, Texas, United States express Full time

Job Summary

We are seeking a highly skilled and detail-oriented Operations Expert to join our team at Express, Inc. As an Operations Expert, you will be responsible for ensuring the smooth operation of our stockroom and sales floor, providing exceptional customer service, and maintaining a clean and organized work environment.

Responsibilities

  • Provide coaching and training to stockroom associates to ensure they have the skills and knowledge needed to perform their duties efficiently.
  • Process shipping and receiving orders according to Express time and efficiency standards, ensuring timely and accurate delivery of merchandise to the sales floor.
  • Replenish product as needed to maintain optimal inventory levels and prevent stockouts.
  • Process freight and sensor product, ensuring accurate and efficient handling of merchandise.
  • Maintain a clean and organized stockroom, ensuring a safe and efficient work environment for associates.
  • Coordinate product pricing and markdowns, ensuring accurate and timely implementation of sales strategies.
  • Provide check-out support to customers, ensuring a seamless and efficient shopping experience.
  • Process fulfillment transactions quickly and accurately, ensuring customer satisfaction and meeting Express standards.
  • Share information on product, promotions, and loyalty programs with customers, ensuring they have the knowledge needed to make informed purchasing decisions.
  • Assist Sales Associates during onboarding and training, ensuring they have the skills and knowledge needed to succeed in their roles.
  • Assist with product launches and changes according to company SOP, ensuring a smooth and efficient transition.
  • Assist customers as needed on the sales floor, helping them locate product and/or online orders.
  • Deliver on all aspects of the customer experience model, ensuring exceptional service and satisfaction.

Requirements

  • Education: High School or Equivalent
  • Years of Experience: 0 - 2 relevant job experience - minimum 6 months
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Proficient in use of technology (iPad, registers)

Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

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