Commercial Sales Manager

5 days ago

Imperial, California, United States Gordon Food Service Full time
Job Summary:

As a Commercial Sales Manager at Gordon Food Service, you will be responsible for providing development opportunities for the Customer Development Specialist (CDS). You will oversee and provide direction to enhance relationships and growth opportunities with customers. Your role will involve analyzing and communicating data regarding the achievement of goals. You will also oversee and monitor training activities for direct reports and participate in Gordon Food Service and customer-related activities.

Key Responsibilities:

Provides development opportunities and mentoring to CDS' and develops succession plans for the area managed.
Collaborates with CDS to identify goals and objectives, provides regular and candid feedback through evaluations or coaching sessions, assigns responsibility for projects, and other methods of leading people.
Oversees the development of business plans for territory and customers.
Assists with new account development and visits key customers to build relationships and to assist with the resolution of serious customer concerns.
Collaborates with operation teams to meet customer service expectations.
Collaborates with Regional Chain Managers and National Chain Managers, Category Specialists, and Customer Segment Leaders to meet the needs of the customers through the support of the Division's sales and marketing plans.
Reviews and analyzes weekly and monthly reports to improve sales, margin, manage accounts receivable, develop staff, and to identify problems and solutions.
Develops and submits periodic reports on area progress and issues to direct supervisors.
Conducts reviews of performance to plan and modifies or realigns where necessary to achieve plan.
Ensures that CDS skills meet requirements by providing and monitoring application effectiveness of training as detailed in the CDS Curriculum.
Provides ongoing CDS training with an emphasis on in-the-car ride-with programs.
Maintains visibility with key customers, segments, or associations. Participates in food shows, regional customer events, customer segment shows, and customer trips to headquarters.
Plans and facilitates either alone or in conjunction with sales managers periodic meetings or activities for the region and/or division managed.
Oversees the development of targets for individual CDS' and collaborates with direct supervisors to develop and meet goals that support the Region, Division, and US goals and visions including sales, margin, new business, and others as appropriate.
Regularly reviews goal results.
Collaborates with direct supervisors to make expense recommendations for their team during the Annual Operating Planning process each year and manages the markets AOP - Noncommercial only.
Maintains knowledge of segment through industry magazines and local culinary organizations.
Demonstrates and delivers understanding of Foodservice Industry and operations.
Understands areas of customer focus, including Sales Building, Staffing, Profitability, and Compliance.
Interviews, hires, trains, and retains sales staff.
Conducts performance monitoring of staff, initiating follow-through with disciplinary action and termination in consultation with Human Resources when appropriate for the department.
Mentors, motivates, and develops staff and acts as a role model and resource to them.
Performs other duties as assigned.

Requirements:

Excellent supervisory, customer service, problem-solving, interpersonal, communication, and mentoring skills to represent the department, speak at minor functions, and resolve vendor problems.
Good time management, administration, collaboration, and organizational skills to understand and assist in developing relationships between sales, transportation, and the customer.
Ability to develop, refine, communicate, and implement plans.
Industry and segment knowledge and ability to analyze and interpret data.
Strategic thinking to build relationships, network, and link resources to plan and execute business practices and achieve business goals.
Ability to develop profitability models and other analytical tools.
Ability to read and interpret complex documents and have very good mathematical aptitude.
Ability to work exceptional hours including evenings and weekends.
Good evaluation, feedback, and training skills.

About Gordon Food Service:

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with a disability.

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