Cannabis Customer Experience Specialist

4 weeks ago

Phoenix, Arizona, United States Trulieve Full time
Job Description

About Trulieve

Trulieve is a leading provider of cannabis products and services. We are committed to delivering exceptional customer experiences and providing high-quality products to our patients.

Job Summary

We are seeking a Dispensary Associate to join our team. As a Dispensary Associate, you will be responsible for guiding customers through their cannabis journey, providing education on products and their effects, and ensuring an exceptional customer experience.

Key Responsibilities

  • Provide exceptional customer service to customers, guests, and coworkers
  • Provide empathy and compassion to patients
  • Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
  • Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy
  • Prepare and process patient orders in a timely and efficient manner
  • Follow Trulieve Policies and Procedures
  • Work directly with the LOD/Reception to enhance the customer experience
  • Assist customers with any product or device issues
  • Work with leadership and management to find solutions to customer issues
  • Document customer issues and concerns on the customer's profile
  • Maintain a clean and well-stocked workstation throughout the shift

Additional Responsibilities

  • Verify products on the manifests match the products in each delivery before leaving the facility
  • Communicate clearly to the customer, deliver product on time and safely
  • Maintain records for each delivery in accordance with state and federal law, as well as company policy
  • Process orders in the POS system and complete dispensation during each delivery
  • Keep cash and products securely locked in the green bins stored in the trunk of the vehicle
  • Inspect and maintain the delivery vehicles and all related equipment, putting in repair requests with management as necessary to maintain safe operation
  • Relay customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever it is presented
  • Monitor and evaluate safe work practices and maintain a safe work environment
  • Represent and uphold TruValues while facilitating in-store-to-store transfers, patient deliveries, and service requests

Requirements

  • High-school diploma or equivalent and experience in the field or in a similar field
  • Must be at least 21 years of age
  • Prior experience, preferably in retail and/or customer service area is a plus
  • Must have prior cash handling experience
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
  • Must be able to work effectively without supervision and in a team environment
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Able to understand and follow written/oral instructions
  • Ability to interact with customers and team members respectfully and politely
  • Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
  • Must possess the mental and physical capacities necessary to perform the job duties
  • Must possess a valid driver's license and a clear driving record to fulfill the Delivery Driver role
  • Must be able to pass a comprehensive background record check

Additional Minimum Qualifications

  • Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.
  • Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.

Physical Requirements

  • Constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices; frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
  • Occasionally required to remain in a seated position.

Work Schedule

  • Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Equal Opportunity Employer

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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