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Commercial Loan Servicing Operations Specialist

1 month ago

Richmond, Virginia, United States Capital One Full time
Job Summary

We are seeking an experienced Commercial Loan Servicing Operations professional to join our team at Capital One. As a Commercial Loan Servicing Operations Specialist, you will be responsible for managing agent syndicated portfolios, processing loan requests, and maintaining effective oversight across multiple workflow tools.

Key Responsibilities
  • Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLAs.
  • Partner with various lines of business, participant banks/co-lenders, and partner teams to include escalation, resolution, and risk management.
  • Perform and drive team account management, exception reporting, cash breaks analysis, and reconciliations within established SLAs.
  • Ability to accurately interpret credit agreements, promissory notes, etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS).
  • Engage and contribute in virtual and in-person forums with business partners, peers, senior leadership, and direct team on a regular basis.
Requirements
  • Associate's Degree or Military experience.
  • At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs).
  • At least 1 year of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience.
  • At least 1 year of experience in Commercial Banking Operations.
Preferred Qualifications
  • Bachelor's Degree.
  • 1+ years of systems experience in ACBS.
  • 1+ years of systems experience in Salesforce.
  • 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs).
  • 2+ years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience.
  • 3+ years of experience in Commercial Banking Operations.
Work from Home Requirements
  • A secure home office environment that is free from background noise and distractions.
  • A reliable private internet connection that is not supplied via cellular data or hotspot.

Capital One reserves the right to request proof of internet provider, speed, and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.