Customer Service Representative

4 weeks ago


Exeter, New Hampshire, United States Sitel Full time
Job Title: Customer Service Professional

We are seeking a highly skilled and motivated Customer Service Professional to join our team at Sitel. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Objection handling and resolution
  • Booking repairs and updating customers on their current repairs
  • Navigating multiple systems while conversing with customers
  • Troubleshooting equipment and resolving technical issues
  • Liaising with manufacturers and repair centres
  • Organising replacements, exchanges, and refunds
  • Answering delivery queries and providing accurate information
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to build rapport with customers and provide a positive experience
  • Computer literacy and proficiency in using multiple systems
  • Confident telephone manner and ability to communicate effectively
  • Good time management and organisational skills
  • Empathy and patience when dealing with customer queries
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

Please note that all applications will be reviewed and processed in accordance with our company's data protection policies. Your personal data will be retained for the purpose of the selection process and will be destroyed once the process is complete.



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