Healthcare Customer Service Specialist

2 weeks ago


Grass Valley, California, United States Dignity Health Full time
Overview
Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit medical facility dedicated to providing exceptional healthcare services to the community. As part of the esteemed Dignity Health network, we are committed to delivering the highest quality of care to our patients while leveraging vital regional resources such as the Dignity Health Heart & Vascular Institute and the Dignity Health Cancer Institute. Our team of 787 employees and 101 active medical staff work tirelessly to ensure a compassionate healing environment for all.
Responsibilities

Position Summary:

The Healthcare Customer Service Specialist plays a crucial role in supporting the Diagnostic Imaging department by performing a variety of administrative and clerical tasks. Key responsibilities include:
  • Managing and directing incoming phone calls
  • Entering patient information into the computer system
  • Coordinating patient registrations and reception
  • Processing film requests and scheduling examinations
  • Editing reports and enhancing the overall patient experience by reducing wait times
  • Performing additional related duties as needed

We offer a comprehensive benefits package to support you and your family:
  • Health/Dental/Vision Insurance
  • Flexible spending accounts
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
  • Adoption Assistance
  • Free Premium Membership with preloaded credits for dependents
  • Employee Assistance Program (EAP) for you and your family
  • Paid Time Off (PTO)
  • Tuition Assistance for professional development
  • Retirement Programs
  • Wellness Programs
Qualifications

Minimum Qualifications:
  • At least one (1) year of experience in a clerical or receptionist role.
  • Proficient computer and typing skills.
  • Familiarity with various office equipment, including fax machines and copiers.
  • Ability to read, speak, and write in English.
  • Capability to comprehend and follow both oral and written instructions.
Preferred Qualifications:
  • Experience with Microsoft Office applications.
  • Knowledge of medical terminology.
  • Prior experience in a hospital or medical clinic setting.


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