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Customer Service Representative

2 months ago

Mooresville, North Carolina, United States Carolina Precision Technologies Full time
Job Title: Customer Service Representative

Carolina Precision Technologies is seeking a highly skilled Customer Service Representative to oversee all aspects of sales and customer relationships.

Key Responsibilities:
  • Develop and execute sales strategies to drive new business growth and expand existing customer relationships.
  • Manage customer interactions, including sales calls, emails, and in-person meetings.
  • Review and verify purchase orders to ensure accuracy and compliance.
  • Collaborate with the production team to prioritize customer needs and meet delivery deadlines.
  • Analyze sales data to identify trends and opportunities for improvement.
  • Maintain accurate customer profiles and activity files.
  • Develop and deliver presentations to customers and industry trade shows.
  • Resolve customer issues and concerns in a timely and professional manner.
Requirements:
  • Bachelor's degree or equivalent in a related field.
  • 3+ years of experience in a manufacturing environment.
  • Proficient in Microsoft Office Suite and Infor Visual.
  • Knowledge of the medical and aerospace industries is a plus.