Patient Service Representative Float Advocate Aurora Marinette

5 days ago


Marinette, Wisconsin, United States Advocate Aurora Health Full time
Patient Service Representative Float Job Description

Job Summary:

We are seeking a skilled Patient Service Representative Float to join our team at Advocate Aurora Health. As a Patient Service Representative Float, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience for our patients.

Key Responsibilities:

  • Register patients, obtain demographic and insurance information, and collect co-payments
  • Schedule new and follow-up patient appointments and coordinate cancellations, reschedules, and additions to schedules
  • Provide accurate and detailed information regarding test preparations, arrival times, and directional information
  • Update insurance, financial responsibility, and other data when changes or additions occur
  • Identify, report, and resolve problems regarding registration to appropriate individuals and departments
  • Monitor patient flow to ensure efficient and courteous care
  • Perform visit closure, including checking out patients after visits and scheduling follow-up appointments

Requirements:

  • High school graduate
  • No experience required
  • Excellent customer service, communication, and interpersonal skills
  • Intermediate computer skills, including experience with Microsoft Office and electronic mail
  • Ability to work in a fast-paced environment with strong attention to detail and accuracy

Work Environment:

This is a float position, and hours will vary between 6:30am and 6:00pm, Monday through Friday.

Benefits:

This position is benefits-eligible.



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