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Client Support Associate
2 months ago
Job Title: Client Support Trainee
Company: Providential Marketing Inc.
About Us: Providential Marketing Inc. is a leading company in the renewable energy industry, dedicated to providing innovative solutions for community solar energy initiatives.
Job Description:
Key Responsibilities:- Client Communication: Effectively communicate the value of community solar energy to potential new clients, highlighting the benefits of renewable energy and our company's mission.
- Issue Resolution: Resolve client issues with empathy and effective solutions, ensuring a positive experience for our clients.
- Record Keeping: Accurately keep a record of client information, maintaining confidentiality and adhering to company policies.
- Relationship Building: Establish, manage, and grow relationships with various prospective external clients, fostering a strong network of partners and customers.
- Education and Training: Educate clients on the economic and health benefits of community solar energy initiatives, promoting a deeper understanding of our company's mission.
- Collaboration: Collaborate with management staff to set goals, ensuring alignment with company objectives and strategies.
- Professional Development: Participate in ongoing training for compliance purposes and new sales techniques, staying up-to-date with industry developments and best practices.
- Communication Skills: Possess exceptional verbal communication skills, with the ability to effectively communicate with clients and colleagues.
- Client Relations Experience: Prior experience in client relations, customer service, sales, or client support is preferred.
- Teamwork: Ability to work effectively in team situations, establishing strong relationships with colleagues and clients.
- Professional Ambition: Desire to be successful and grow professionally, with a passion for clean energy and making a positive impact.
- Industry Knowledge: A deep understanding of the renewable energy space, including community solar energy initiatives.
- Business Mentorship: Business mentorship and access to professional development opportunities, helping you grow in your career.
- Hands-on Experience: Hands-on startup experience in clean energy, providing a unique opportunity to learn and grow.
- Client Relationship Building: Client relationship building and sales tactics, helping you develop essential skills for success.
- Professional Growth: Potential for growth based on individual performance metrics, with opportunities for advancement and career development.