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Client Support Associate

2 months ago


Eastchester, New York, United States Providential Marketing Inc. Full time
Job Opportunity

Job Title: Client Support Trainee

Company: Providential Marketing Inc.

About Us: Providential Marketing Inc. is a leading company in the renewable energy industry, dedicated to providing innovative solutions for community solar energy initiatives.

Job Description:

Key Responsibilities:
  • Client Communication: Effectively communicate the value of community solar energy to potential new clients, highlighting the benefits of renewable energy and our company's mission.
  • Issue Resolution: Resolve client issues with empathy and effective solutions, ensuring a positive experience for our clients.
  • Record Keeping: Accurately keep a record of client information, maintaining confidentiality and adhering to company policies.
  • Relationship Building: Establish, manage, and grow relationships with various prospective external clients, fostering a strong network of partners and customers.
  • Education and Training: Educate clients on the economic and health benefits of community solar energy initiatives, promoting a deeper understanding of our company's mission.
  • Collaboration: Collaborate with management staff to set goals, ensuring alignment with company objectives and strategies.
  • Professional Development: Participate in ongoing training for compliance purposes and new sales techniques, staying up-to-date with industry developments and best practices.
Requirements:
  • Communication Skills: Possess exceptional verbal communication skills, with the ability to effectively communicate with clients and colleagues.
  • Client Relations Experience: Prior experience in client relations, customer service, sales, or client support is preferred.
  • Teamwork: Ability to work effectively in team situations, establishing strong relationships with colleagues and clients.
  • Professional Ambition: Desire to be successful and grow professionally, with a passion for clean energy and making a positive impact.
What You'll Gain:
  • Industry Knowledge: A deep understanding of the renewable energy space, including community solar energy initiatives.
  • Business Mentorship: Business mentorship and access to professional development opportunities, helping you grow in your career.
  • Hands-on Experience: Hands-on startup experience in clean energy, providing a unique opportunity to learn and grow.
  • Client Relationship Building: Client relationship building and sales tactics, helping you develop essential skills for success.
  • Professional Growth: Potential for growth based on individual performance metrics, with opportunities for advancement and career development.