Guest Experience Lead

2 days ago


Dallas, Texas, United States HALL Arts Hotel Dallas Full time
Job Description

We are seeking an experienced and skilled Assistant Front Office Manager to join our team at HALL Arts Hotel Dallas. The successful candidate will be responsible for overseeing front desk operations, developing and implementing front office procedures, and training and mentoring front desk staff.

Key Skills and Qualifications:
  • Proven experience in hotel management or a similar role within the hospitality industry.
  • Strong customer service skills with a focus on guest satisfaction.
  • Excellent phone etiquette and communication skills.
  • Familiarity with front desk operations and hotel management software.
  • Ability to work flexible hours, including weekends and holidays as needed.
  • Strong organizational skills with attention to detail in managing tasks effectively.

As an Assistant Front Office Manager, you will be expected to lead a team of front desk staff, collaborate with other departments, and develop and implement effective front office procedures. You will also be responsible for maintaining accurate records and ensuring compliance with health and safety regulations.

Estimated Salary: $65,000 - $85,000 per annum.



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