Service Ambassador

1 week ago


Newark, Delaware, United States MARCUS SAMUELSSON RESTAURANT GROUP Full time
About the Role

We are seeking a skilled Service Ambassador to join our Vibe BBQ team. In this role, you will be responsible for delivering exceptional customer experiences through attentive drink management, maintaining a clean environment, and providing outstanding service.

Key Responsibilities
  • Demonstrate exceptional customer service skills to create a positive dining experience.
  • Pour drinks to order, following our signature recipes and presentation standards.
  • Develop comprehensive knowledge of menu items, including food offerings, beer, wine, and spirits.
  • Communicate guest requests and dietary restrictions to kitchen staff, ensuring seamless execution.
  • Manage the bar area during opening and closing shifts, including setup, maintenance, and breakdown.
  • Collaborate with colleagues to deliver excellent service and maintain a clean, safe, and efficient work environment.
Requirements
  • Minimum 2 years of bartending experience in a high-volume restaurant operation.
  • Upscale casual experience preferred.
  • In-depth knowledge of beer, wine, and spirits.
  • Prior experience requiring cash handling, customer service, service recovery, and problem-solving skills.
  • Ability to work in a fast-paced environment while prioritizing guest needs.
  • Excellent communication and teamwork skills.
  • Ability to lift up to 25 pounds and stand for long periods.
Benefits

This position offers competitive pay (estimated salary: $45,000 - $60,000 per year) and benefits that support your career growth and well-being. Our goal is to create a supportive and inclusive work environment where you can thrive and advance your skills.


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