Senior Banking Operations Director

6 days ago


Detroit, Michigan, United States First Merchants Bank Full time
Job Overview
First Merchants Bank is seeking an experienced professional to lead its banking center operations and drive business development. This role will focus on developing and implementing sales strategies, coaching and mentoring a team of bankers, providing strong leadership and direction, and ensuring the operational excellence of the banking center.

About the Role
This position will be responsible for overseeing all aspects of banking center operations, including sales, customer service, and compliance. The ideal candidate will have a proven track record in sales, management, and banking, with a minimum of three years of experience in a lead or supervisory capacity. Key Responsibilities
- Develop and implement aggressive sales and marketing strategies to drive deposit, loan, and partner referrals
- Coach and mentor a team of bankers to achieve sales targets and deliver exceptional customer service
- Provide strong leadership and direction to the banking center staff, ensuring they meet the bank's standards and goals
- Oversee the operational soundness of the banking center, ensuring compliance with regulatory requirements
- Market all types of business and consumer banking functions, including deposits, lending, and treasury management
- Ensure the banking center team delivers excellent customer service, meeting the bank's Gold Standard for Service expectations

What We Offer
- Competitive base salary: $85,000 - $110,000 per year, depending on experience
- Bonuses and incentives based on individual and team performance
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and health savings account options
- Paid time off, holidays, and parental leave
- Tuition reimbursement and continuing education opportunities

About Us
First Merchants Bank is a leading financial institution dedicated to enhancing the financial wellness of our diverse communities. Our mission is to provide responsive, knowledgeable, and high-performing financial services to our clients, teammates, and shareholders. We value diversity, inclusion, and belonging, and we are committed to attracting and engaging talented professionals who share our passion for making a positive impact.

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