Patient Support Specialist
20 hours ago
We are seeking a highly skilled Patient Support Specialist to join our team at Mentavi Health. As a Patient Support Specialist, you will provide exceptional customer service to our patients, addressing their inquiries and concerns in a timely and professional manner.
Key Responsibilities:
- Answer incoming calls, chats, and emails to assist patients with their inquiries
- Schedule patient appointments for our medication management and teletherapy treatment programs
- Provide information about our services to potential patients
- Facilitate the process for patient requests for assessment addendums and second opinions from Psychologists
- Process payments and refund requests
- Use critical-thinking and problem-solving skills to address the needs and concerns of patients
- Release of Medical Records
- Ability to multitask and prioritize multiple responsibilities
- Collaborate with other departments
- Fully compliant to HIPAA policies and procedures
Requirements:
- High School Diploma/GED required, some college preferred
- 2 years of customer service or healthcare experience
- Excellent verbal and written communication skills
- Proficiency in the ability to work in multiple software systems
- Strong ability to use de-escalation techniques for dissatisfied patients
- Adaptable to change
- Attention to detail
Benefits:
- Competitive salary and benefits package (health, dental, vision, 401K)
- Professional development opportunities
- Hybrid/flexible work environment
- Paid Holidays & PTO
- STD and LTD
- Paid life insurance and voluntary life insurance options
- Employee stock options
- Canine pet policy
- Free snacks and drinks in the office
- Company meetings with paid lunches
- Access to our diagnostic evaluation(s)
- Team building events including but not limited to company picnics
Mentavi Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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