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Restaurant Operations Manager

2 months ago

Louisville Kentucky, United States Joe's Crab Shack Full time

Restaurant Operations Manager

**About the Role**

We are seeking a highly skilled Restaurant Operations Manager to join our team at Joe's Crab Shack. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, driving sales growth, and delivering exceptional guest experiences.

**Key Responsibilities**

* Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
* Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
* Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
* Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
* Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
* Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews

**Requirements**

* At least 2+ years of senior level management experience in a full-service, high-volume dining establishment
* Extensive front of house knowledge; Advanced knowledge of financial aspects
* Strong interpersonal and conflict resolution skills
* Stable and progressive work history; Strong work ethic

**What We Offer**

* Extensive and well-rounded training program
* Continued career development and growth opportunities
* Generous employee discounts on dining, retail, amusements, and hotels
* Multiple health benefit plans to suit your needs
* Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k)
* Paid sick leave
* Paid vacation
* Monthly discretionary bonus potential

**Language:** en-US