Field Service Technician

1 week ago

Fort Wayne Indiana, United States Konica Minolta Business Solutions, U.S.A., Inc. Full time
About the Role

We are seeking a skilled Field Service Technician to join our team at Konica Minolta Business Solutions, U.S.A., Inc. As a key member of our service delivery team, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities
  • Perform on-site maintenance and repairs on assigned products, including technical diagnostics, break/fix, installation, removal, and customer call assistance.
  • Manage territory, inventory, and customer relationships, ensuring high levels of customer satisfaction.
  • Develop and maintain territory and inventory management skills to provide cost-effective service to our customers.
  • Follow proper call handling procedures and maintain a minimum call per day average.
  • Establish and maintain up-to-date files of service manuals, part books, and other service literature.
  • Maintain and manage tool kits, supplies, and accurate inventory for assigned territory.
  • Provide sales support as required, advising sales on problem accounts and service leads.
  • Accurately and timely completion of invoices and expense reports.
Requirements
  • Minimum of a High School diploma or GED required.
  • Technical School training preferred.
  • 1-2 years of experience related to technical/repair of business equipment.
  • Certified on N+ or equivalent preferred.
  • Additional IT certifications or training are a plus.
  • Must possess electrical/mechanical aptitude.
  • Must have reliable transportation and a valid driver's license.
  • Position requires use of personal car, eligible for vehicle maintenance compensation program.
  • Must be able to travel locally on a daily basis to various customer sites.
  • Ability to use appropriate technology for the position.
  • Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
  • Ability to work independently at a customer site.
  • Must work well with customers and exhibit professional appearance and demeanor at all times.
About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. Our company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services, intelligent information management, managed print services, and industrial and commercial print solutions.

We are committed to being a responsible corporate citizen and have been recognized for our sustainability efforts. We are proud to be ranked on the Fortune 500 list and have received numerous awards for our products and services.

We are an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace.

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