Field Service Technician

7 days ago


Fort Wayne Indiana, United States Fujifilm Full time

Job Summary:

We are seeking a highly skilled Field Service Technician to join our team at Fujifilm. As a specialist in toner-based production equipment, you will provide expert support and solutions to complex service issues.

Key Responsibilities:

  • Provide on-site support for installations and service repairs to customers in North America
  • Develop and implement solutions to complex service issues
  • Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team
  • Develop strong working relationships with customers
  • Perform pre-installation assessments and site inspections of equipment
  • Complete and submit service activity information and paperwork in a timely manner
  • Monitor and manage the return of all parts
  • Manage and complete all Preventative Maintenance requirements
  • Attend training classes to stay current on new and existing products
  • Provide technical support and direction to technicians
  • Conduct technical training classes as needed
  • Provide sales assistance in demos and/or customer visits
  • Monitor critical accounts and actively participate in support activities
  • Communicate technical issues to the Technical Service Manager and technical support group

Requirements:

  • High School diploma or GED equivalent
  • Two-year electronics or mechanical engineering degree or equivalent in field experience
  • 5 or more years of field service experience with toner-based production equipment
  • Extensive knowledge in electronics and mechanical operation
  • Outstanding customer service
  • Computer skills with emphasis on operating systems and hardware
  • Valid state driver's license (Real ID compliant), and passport
  • Ability to do extensive traveling

Benefits:

  • Up to $36.05/hr. depending on experience
  • Medical, Dental, Vision
  • Life Insurance
  • 401k
  • Paid Time Off

Fujifilm is an Equal Opportunity Employer:

We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.



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