Airport Customer Service Representative
3 weeks ago
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We are seeking a highly motivated and customer-focused individual to fill the role of Airport Ground Transportation Agent at SAT - GT OPERATIONS [83533]. As a key member of our airport operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of ground transportation services.
Key Responsibilities:
- Assist passengers at taxi curbside in the Ground Transportation area of the airport, providing accurate information and assistance.
- Direct passengers to the appropriate taxi or limo service.
- Maintain a sufficient number of taxicabs available for traveling passengers and dispatch them to various loading points at the terminal.
- Communicate effectively with drivers, coworkers, and supervisors, addressing any concerns that arise.
- Document any items that deviate from normal operation in factual reports.
- Order luxury limousines from Ground Transportation when needed, logging relevant information on limo logs.
- Identify and report any safety issues immediately to the supervisor.
- Clean and maintain the surrounding work area, including glass cleaning and sweeping trash.
- Complete other assigned duties as required.
Requirements:
- Must be 18 years of age or older at the time of hire.
- Knowledge of the metro area is desirable.
- Customer service experience is preferred.
- Prior airport experience is preferred.
- Excellent attendance and reliable transportation are essential.
Availability and License:
- Special shift requirements may apply, depending on the location's hiring needs.
- A valid state-issued driver's license with a current address and acceptable driving record is required.
Estimated Salary: $50,000 - $70,000 per year, depending on experience and qualifications. This salary range is based on industry standards and the location of the job. We offer a competitive compensation package, including benefits and opportunities for growth and development.
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