Customer Support Specialist
2 days ago
GTT, LLC is an innovative medical technology company empowering healthier lives through women's health and wellness solutions. We are looking for a skilled Customer Support Specialist to join our team in San Diego, CA. As a Customer Support Specialist, you will play a crucial role in ensuring the smooth operation of our order processing system by managing orders, communicating with providers, and resolving any issues that may arise.
About the Job:- This is a full-time position working onsite from Monday to Friday, 6:30 AM - 3:00 PM.
- The estimated salary for this position is $25 per hour.
- Manage orders in Salesforce.com (SFDC) efficiently and effectively.
- Communicate with providers via fax or phone for missing information, clinical discrepancies, specimen issues, etc.
- Ensure timely follow-up to expedite turnaround time (TAT) for specimen requests.
- Resolve holds on orders to initiate specimen testing as soon as possible.
- High School Diploma
- Excellent multi-tasking and organizational skills
- Technical proficiency in using a PC, the internet, and MS Office applications
- Advanced attention to detail
- Able to communicate clearly and professionally, both verbally and in writing
We offer a competitive benefits package including medical, vision, and dental insurance plans, as well as a 401k retirement fund.
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