Debt Management Director
3 weeks ago
Solarity Credit Union is seeking a highly skilled Finance Operations Lead to join our team at the North 5th branch in Yakima, WA. This role offers a unique opportunity to oversee and drive improvement in results of Debt Solutions (Collections) operations. As a key member of our team, you will be responsible for overseeing a complex Debt Solutions function that collects on behalf of multiple related parties, such as Fannie Mae, SBA (Small Business Administration), and other financial institution investors.
About the Role
The ideal candidate will have a minimum of three years of experience in high-volume, operationally detailed, service operations, such as a call center environment. Additionally, they should have a minimum of two years of supervisor level responsibility and mortgage, business real estate, and commercial loan collections experience and expertise, including Fannie Mae and SBA. Strong leadership skills are essential to lead a department to meet and exceed calls per day, calls per loan type, promises made and promises kept metrics based on collections industry standards.
Key Responsibilities
- Review and strategize on commercial at-risk and workout loans with collection staff within agreed timelines.
- Collaborate with Credit Quality department to minimize credit union losses.
- Drive continuous improvement through workflow analysis, automation, and innovation.
- Maintain financial records and reports.
- Lead Debt Solutions team by providing guidance on default loan handling.
Benefits and Perks
- A highly competitive salary range with the potential for a strong performance-based annual bonus.
- A comprehensive benefits package low cost medical, dental, vision, life, and disability coverage for yourself and your family with a generous employer contribution to your health savings account.
- Generous paid time off allowances plus 12 paid holidays annually.
- A substantial retirement program match of up to 6% of your annual earnings.
- An employee wellness program including EAP coverage and gym reimbursement.
- Tuition reimbursement / student loan repayment programs.
- An organizational culture that is committed to your success.
- Significant opportunity for career growth.
- A Supportive leadership team.
- Excellent member service-oriented culture.
What We Offer
We offer a highly competitive salary range of $82,000 - $116,032 per annum.
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