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Windows and Mac Desktop Support Specialist

2 months ago

Hamilton, Montana, United States NTT DATA Full time
Job Title: Windows and Mac Desktop Support Specialist

We are seeking a highly motivated and detail-oriented Windows and Mac Desktop Support Specialist to join our dynamic team in Hamilton, Montana.

About the Role:

This position will be responsible for providing technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems, and processing outgoing surplus/donation systems.

Key Responsibilities:
  • Provide prompt, knowledgeable, and professional customer support to our customer base.
  • Support customers with a wide range of technical proficiency, including local and remote users.
  • Perform duties with a high level of competency and courtesy.
  • Provide technical support on software, hardware, and operating systems (Windows and MacOS).
  • Imaging new systems and processing outgoing surplus/donation systems.
  • Prepare government-furnished laptops and phones for international travel.
  • Provide printer support, setup/troubleshoot VoIP phones.
  • Setup/configure/troubleshoot government-provided mobile devices.
Requirements:
  • 2 years of experience supporting Windows applications.
  • 2 years of experience supporting Mac applications.
  • 2+ years of customer service experience.
Preferred Skills:
  • PC/Windows Support.
  • Macintosh.
  • iOS and Android.
  • Active Directory.
  • Microsoft Office 365.
  • Skype for Business/Microsoft Teams.
  • Knowledge of Windows Firewall and related settings.
  • Experience with full disk encryption on both Windows and Macintosh computers.
  • Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies.
About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

We are an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.