Desktop Support Specialist

1 month ago


Charlotte, North Carolina, United States Motion Recruitment Full time
Job Title: Desktop Support Specialist

We are seeking an experienced Desktop Support Specialist to assist with large-scale deployments of Windows 10/11 on Dell computers. This role will involve providing direct support to end users, many of whom may have limited technical expertise, so strong communication and customer service skills are essential.


Responsibilities:
  • Manage the deployment of Windows 10/11 across a wide range of Dell computers.
  • Provide on-site technical support to end users for hardware and software issues.
  • Troubleshoot and resolve technical issues related to desktops, laptops, and related peripherals.
  • Work directly with non-technical users to guide them through setup, troubleshooting, and usage of their systems.
  • Collaborate with the IT team to ensure deployments are on schedule and meet quality standards.
  • Handle light ticketing and escalate more complex issues as needed in collaboration with city and county IT teams.
  • Document and track all support interactions and deployments for reporting purposes.

Requirements:
  • Experience with large-scale Windows 10/11 deployments on Dell systems.
  • Strong knowledge of Dell hardware and configuration.
  • Experience providing face-to-face technical support to end users.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users.
  • Familiarity with ticketing systems and working with municipal or public sector IT teams.
  • Ability to work onsite in Mecklenburg County, Charlotte, NC.

Nice to Have:
  • Experience in public sector or government IT support.
  • Prior work in large-scale desktop deployment projects.


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