Medical Assistant Welcoming Specialist

4 days ago


Pontiac, Michigan, United States Common Ground Full time
Job Title: Medical Assistant Welcoming Specialist

Common Ground is seeking a Medical Assistant Welcoming Specialist to join our team. As a Medical Assistant Welcoming Specialist, you will play a critical role in providing a welcoming and supportive environment for individuals and families experiencing crises.

Key Responsibilities:
  • Provide a calm and non-judgmental tone of voice to greet each guest/caller to the Resource & Crisis Center building.
  • Use trauma-informed skills to welcome individuals into the continuum of care at Common Ground.
  • Oversee the lobby area to ensure a healthy environment for all guests.
  • Provide and maintain a supportive, hopeful, empathic, and engaging environment for individuals/families seeking help with crises.
  • Initiate prompt, courteous delivery of service by engaging guests to complete the Crisis Contact Form.
  • Accurately complete the Welcome Form in the consumer's Electronic Health Record (EHR) based on information from the Crisis Contact Form.
  • Copy insurance and ID cards, print Consent for Treatment from the EHR, and obtain signature from consumer/parent/guardian or defer to the Clinician if explanation is necessary.
  • Measure and record vital signs as needed.
  • Routinely and regularly step into the guest waiting area, assessing for alertness, well-being, and safety of all.
  • Quickly react to medical needs of waiting guests by using medical assistant-level skills or bring in higher level of care.
Requirements:
  • High school diploma or GED.
  • Completion of a Medical Assistant or Nursing Assistant program or 1-year equivalent experience.
What We Offer:
  • Generous paid time off (for eligible employees).
  • Employer-sponsored benefit & wellness plans (including 16% fringe pay, Calm App, etc.).
  • Competitive wages.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.



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