Customer Service Representative

4 days ago


Cherokee, Iowa, United States Nor-Am Cold Storage Full time
{"title": "Customer Service Representative", "description": "Key Responsibilities

As a Customer Service Representative at Nor-Am Cold Storage, you will be responsible for providing exceptional customer service to our clients. This includes:

  • Entering inbound and outbound load information into our Warehouse Management System (WMS)
  • Interacting with customers via phone, email, and in-person conversations
  • Communicating clearly and professionally with both internal and external customers
  • Checking in and billing out truck drivers in a timely manner while offering top-tier customer service
  • Completing required daily paperwork, including export documents
  • Utilizing the WMS to manage and track inventory, confirm orders, and complete billing
  • Coordinating with warehouse teams to ensure efficiency
  • Answering phones, filing, and other general office duties
Preferred Qualifications

We are looking for candidates with:

  • At least 2 years of customer service experience
  • Experience with inventory management, AR, or AP
  • A proven track record of professional communication and building rapport with coworkers, customers, and outside guests
  • Experience with Google Suite is a plus but not required
Why Work for Nor-Am?

At Nor-Am Cold Storage, we offer a competitive compensation package, including:

  • Competitive pay
  • Paid time off beginning day 1
  • A comprehensive benefits package, including medical, dental, vision, life, short and long-term disability insurance, and more
  • Free financial wellness program
  • 401k with company match
  • Pet insurance
  • Tuition reimbursement
  • Kids in school? We supply backpacks and school supplies for our employees' school-aged kids every year
", "lang_code": "en"}

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