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Executive Restaurant Manager
2 months ago
HC-Resource is seeking an experienced and driven Restaurant Operations Manager to lead our North Carolina location. We pride ourselves on providing exceptional customer service, quality food, and a unique dining experience.
Key Responsibilities- Team Leadership: Recruit, select, and develop a high-performing team of restaurant personnel who deliver industry-leading customer service.
- Inventory Management: Maintain adequate inventory levels to prevent stockouts and ensure inventory turns are achieved at least once monthly, particularly for bottled beer and liquor items.
- Training and Development: Provide industry-leading training to ensure staff are equipped to deliver exceptional customer experiences.
- Employee Relations: Foster a positive work environment by effectively communicating with staff using various approaches tailored to individual needs.
- Store Maintenance: Ensure store conditions meet or exceed company standards.
- Financial Management: Analyze financial and accounting reports to control expenses, including food cost, inventory, cash control, payroll, and other areas, to meet or exceed company budget guidelines.
- Scheduling and Operations: Post staff schedules within the company's timeline and complete recurring tasks on or before scheduled deadlines.
- Customer Service: Provide exceptional customer service at all times, ensuring a positive experience for guests.
- Health and Safety: Maintain a 95% or higher rating on government health inspections.
- Leadership Experience: Proven success in leading high-volume full-service restaurants.
- Leadership Qualities: Demonstrate leadership qualities that motivate and develop a high-achieving team.
- Customer Service: Provide exceptional customer service and lead by example.
- Team Development: Create a safe, fun, and clean environment where employees thrive and guests return and recommend us to their friends.
- Results-Oriented: Meet expectations in sales, costs, quality, hospitality, cleanliness, and other key areas.
- Communication: Communicate openly, clearly, and effectively with a positive, solutions-oriented demeanor.
