Hotel Attendant

4 weeks ago


Cincinnati, Ohio, United States Shaner Hotel Group Full time

Hotel Attendant Job Summary

We are seeking a detail-oriented and customer-focused Hotel Attendant to join our team at the Courtyard Hamilton. As a Hotel Attendant, you will be responsible for ensuring the highest level of cleanliness and quality in our guest rooms and public areas.

Key Responsibilities:

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints in a professional and courteous manner.
  • Maintain standards of quality and cleanliness throughout daily assignments.
  • Clean and service assigned guest rooms by category priority according to franchise and hotel standards.
  • Return and restock cart at end of shift.
  • Complete additional deep cleaning and seasonal cleaning functions as scheduled.
  • Report any maintenance deficiencies and handle guest requests or complaints.

Requirements:

  • Minimum one year cleaning experience; previous hotel experience preferred.
  • Knowledge of proper chemical handling.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

About Shaner Hotel Group

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 full-service, select-service, extended-stay, and resort properties across 14 states and four countries. We partner with top hospitality brands to provide exceptional guest service, first-rate amenities, and access to family-friendly destinations.


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