Customer Service Coordinator
3 weeks ago
Sunroad Enterprises is seeking a highly skilled and experienced Customer Service Coordinator to join our Automotive Division. This role will be based in San Diego, California.
As a Customer Service Coordinator, you will play a vital part in ensuring the highest level of customer satisfaction by providing exceptional service and support throughout the entire service process.
Key Responsibilities:
- Coordinate with customers to schedule service appointments and provide accurate information about service requirements.
- Work closely with technicians to diagnose problems and explain complex technical information to customers in a clear and concise manner.
- Maintain accurate records of customer interactions, service history, and repair orders.
- Analyze customer feedback and concerns to identify areas for improvement and implement changes as necessary.
- Collaborate with other teams to ensure seamless communication and efficient service delivery.
- Develop and maintain relationships with customers to build trust and loyalty.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 1 year of experience in customer-facing roles, preferably in the automotive industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in computer software applications, including Microsoft Office and CRM systems.
- Valid driver's license and safe driving record.
Preferred Qualifications:
- Masters' degree in Business Administration or a related field.
- Experience working in a fast-paced environment with multiple priorities.
- Knowledge of automotive repair processes and procedures.
- Familiarity with database management systems.
Working Conditions:
- This role requires frequent standing, walking, and sitting.
- Prolonged periods of computer use.
- Noisy work environment.
Compensation and Benefits:
- $45,000 - $55,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible paid time off and holidays.
- Opportunities for professional growth and development.
Sunroad Enterprises is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive workplace that values diversity, equity, and inclusion.
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