Hotel Housekeeping Attendant

2 weeks ago


North Augusta, South Carolina, United States Crowne Plaza Riverside Village Full time
Compensation and Benefits:

Enjoy a competitive salary with a fully vested employer match, comprehensive Health, Vision, and Dental coverage, along with Paid Time Off (PTO). Crowne Plaza Riverside Village also provides a Daily Pay Option, allowing employees to make secure, instant transfers of earned wages for a fee, anytime and anywhere, 24/7/365.

Key Responsibilities:
  • Foster loyalty among hotel guests through exceptional, courteous, and professional service, ensuring a personal touch in daily interactions with guests and team members.
  • Exhibit a high level of personal care and consideration for both guests and fellow team members.
  • Maintain a proactive attitude, taking personal responsibility for service and cleanliness standards.
  • Welcome constructive feedback regarding improvements in room cleanliness and adherence to company-wide standards.
  • Consistently meet cleanliness and Quality Assurance standards set by the company and brand.
  • Effectively manage multiple tasks, which may include cleaning guest rooms, meeting spaces, and other public areas of the hotel.
  • Identify and address issues with linen, including stains and inventory management.
  • Understand various linen processes and apply appropriate cleaning methods.
  • Supply housekeepers with necessary materials and ensure storerooms are well-stocked.
  • Handle trash and soiled linens, preparing them for collection.
  • Utilize floor equipment as needed in guest rooms and public areas.
  • Rotate mattresses quarterly or as per manufacturer guidelines.
  • Conduct daily sweeping and mopping in common areas.
  • Occasionally perform pressure washing, carpet cleaning, and other special projects.
  • Promptly report any equipment malfunctions to a supervisor.
Qualifications:
  • Maintain composure in stressful situations, demonstrating quick thinking and a low need for direct supervision while managing various guest and associate interactions diplomatically.
  • Possess a keen eye for detail and the ability to work independently with minimal supervision.
  • Preferred Certifications: IHG Experience.
  • Previous experience in hotel or hospital laundry services is advantageous but not mandatory.


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