Customer Service Representative

1 month ago


Houston, Texas, United States Jobs for Humanity Full time
Job Title: Customer Support Representative

We are seeking a highly skilled and experienced Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving issues efficiently, and ensuring customer satisfaction.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via various communication channels
  • Provide accurate information and assistance to customers regarding products and services
  • Resolve customer issues efficiently, escalating complex cases as necessary
  • Maintain detailed records of customer interactions and follow up on outstanding matters
  • Manage overdue collections, including contacting customers with outstanding payments and negotiating payment arrangements
  • Handle account receivables tasks such as invoicing, payment processing, and monitoring outstanding balances
  • Conduct debt collection activities, working with customers to secure payment and resolve outstanding debts
  • Identify opportunities for process improvement and contribute to enhancing the overall customer experience
Qualifications:
  • High school diploma or equivalent; additional education or certification in customer service is a plus
  • Proven experience in customer service, call center operations, or related fields
  • Strong communication skills and the ability to interact effectively with customers
  • Proficiency in using computer systems, CRM software, and office applications
  • Excellent problem-solving abilities and attention to detail
  • Ability to work efficiently in a fast-paced environment and meet deadlines
  • Prior experience in overdue collections, account receivables, or debt collections is preferred
What We Offer:
  • Flexible work hours
  • Company-sponsored events
  • Paid volunteer days
  • Educational opportunities
  • Remote work options
  • Commuter benefits


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