Healthcare Service Coordinator

4 days ago


Huntington, New York, United States RadNet Full time

Company Overview

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RadNet is a leading provider of high-quality medical imaging services. With decades of expertise, we are dedicated to delivering exceptional patient care and pushing the boundaries of radiology.

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About the Role

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We are seeking a highly motivated and customer-focused Patient Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional patient service, ensuring accurate and efficient registration processes, and maintaining a positive and welcoming environment for all patients.

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Responsibilities

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  • Greet and register patients in a friendly and professional manner.
  • Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
  • Collect and log all co-pays and fees.
  • Answer/transfer incoming phone calls.
  • Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
  • Provide patients with appropriate orientation for preparatory and safety protocols, and offer directions to facilities if needed.
  • Coordinate with back-office staff for timely and effective care of patients.
  • Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
  • Safeguard any on-site medications in accordance with company policies, procedures, and legal requirements.
  • Demonstrate respect for company property, including cash and patient financial information on site or on patient portals.
  • Respond to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
  • Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
  • Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
  • Demonstrate ability to establish, nurture, and maintain cooperative working relationships.
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Requirements

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To succeed in this role, you must have:

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  • A High School Diploma or GED.
  • Intermediate to advanced computer skills.
  • Strong multitasking and communication skills.
  • Experience providing exceptional customer service.
  • Medical terminology knowledge and recent medical/radiology office experience is preferred.
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Estimated Salary Range

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$45,000 - $60,000 per year, based on location and experience.



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